Creating a User Guide is in many ways similar to building software. Just like software, creating a successful manual also needs prior planning. Planning a User Guide is a large topic so I’ll write it as a series of eight posts - one for each planning task. Here’s the first post on audience analysis. Audience Analysis A User Guide explains how to install and use the product. An effective User Guide does it in a way that is easy and clear for its readers. It considers the goals and requirements of the users. Therefore, the first planning task is to understand the target audience. The best way to understand your users is to interview them. The interview is done to identify usage patterns and a set of attributes that will help you communicate more effectively with your target audience. You can begin by identifying a few (let’s say five) users and interview them to understand their requirements. If you already have a few pilot or actual customers then it's bes
Write Awesome User Manuals and Tutorials for Software Products